Support
How Can We Help?
Whether it's technical issues, billing questions, or guidance — our team is here 24/7.
Avg. first response 15–30 min
24/7 Monitoring
SLA-backed
All systems operational — view status & incident history
Frequently Asked Questions
How long does it take to receive a response?
We typically respond within 15–30 minutes for priority tickets and under 1 hour for general inquiries.
Where can I view my server logs?
Log in to the client portal and open the server’s details page to view logs and performance metrics.
Do you offer phone support?
Primary support is via email and chat for accurate tracking. Urgent escalations may receive a callback.